Refund policy
Return & Exchange Policy - Surkhjora Collection
At Surkhjora Collection (surkhjora.online), customer satisfaction is our top priority. Since our brand was built on the promise of honest quality, we want you to feel completely confident when shopping with us.
If you are not completely satisfied with your purchase, we offer a hassle-free 10-Day Return & Exchange Policy.
📅 10-Day Window
You have exactly 10 days from the date of delivery to claim a return or exchange for your outfit. Any requests made after 10 days will unfortunately not be entertained.
🛠️ Conditions for Return & Exchange
To be eligible for a return or exchange, please ensure that:
- The product is unwashed, unused, and undamaged.
- All original tags, labels, and packaging must be intact.
- The fabric must not be cut or stitched (applicable for unstitched collections).
- You must provide the original proof of purchase (order number or SMS/WhatsApp confirmation).
🔁 How to Request a Return or Exchange
The process is very simple:
- Contact Us: Take clear photos or a short video of the product highlighting the reason for return/exchange.
- Send Details: Share these details with us on WhatsApp at +92 333 0754851 or email us at surkhjora8@gmail.com.
- Approval: Our team will review your request within 24 to 48 hours and guide you on the next steps.
💰 Refund & Delivery Charges
- Defective or Wrong Item: If we sent you a damaged product or the wrong design/color, we will bear 100% of the return shipping costs. We will replace the item or offer a full refund.
- Change of Mind: If you wish to exchange the item simply because you changed your mind, the customer will be responsible for sending the parcel back to our warehouse, and standard shipping charges may apply for the new replacement item.
- Refund Method: Once we receive and inspect the returned item, your refund will be processed via JazzCash, EasyPaisa, or Bank Transfer within 3 to 5 working days.
❌ Non-Returnable Items
- Customized or altered outfits (stitched according to specific customer measurements) cannot be returned or exchanged unless there is a manufacturing defect from our end.
- Items bought on clearance or major promotional sales.
📞 Need Help?
If you have any questions regarding your order, fabric feel, or this policy, please do not hesitate to reach out to our customer care team:
- WhatsApp: +92 333 0754851
- Email: surkhjora8@gmail.com