Return and Refund Policy

Thank you for shopping at Surkhjora Collection. We value your trust and want to ensure you have a hassle-free shopping experience.

If you are not entirely satisfied with your purchase, we are here to help with our easy 10-day return policy.

1. 10-Day Return Window

You have 10 calendar days from the date you received your item to apply for a return or exchange. After 10 days, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility Criteria for Returns

To be eligible for a successful return, please ensure that:

  • The item must be unused, unwashed, and in the same condition that you received it.
  • The product must be in its original packaging with all tags still attached.
  • You must provide proof of purchase (order number or receipt).

3. Non-Returnable Items

We do not accept returns or exchanges for:

  • Items bought on clearance sales or final discount offers.
  • Custom-stitched or altered suits.

4. Return Process

To start a return, please follow these simple steps:

  1. Contact our customer support team via WhatsApp at +923330754851 or email us at surkhjora8@gmail.com.
  2. Share your order number and photos of the item showing it is unused.
  3. Once approved, you will need to ship the item back to our designated warehouse address. (Note: Return shipping costs are paid by the customer unless the product received was damaged or incorrect).

5. Refunds

Once we receive your returned item, our team will inspect it and notify you. If your return is approved, we will process your refund:

  • Cash on Delivery (COD) Orders: Refund will be transferred directly to your provided JazzCash, EasyPaisa, or Bank Account within 3 to 5 working days.

6. Damaged or Wrong Items

If you received a damaged product or the wrong design/size, please contact us immediately on WhatsApp within 24 hours. We will replace the item for you free of cost (we will bear all shipping charges).