At Surkhjora Collection (surkhjora.online), we value the privacy of our customers and visitors. This Privacy Policy document outlines the types of personal information we collect, how we use it, and how we protect your personal data when you shop with us.
1. Information We Collect
When you visit or place an order on surkhjora.online, we collect certain information to process your order smoothly:
- Personal Identity Data: Name, shipping address, billing address, phone number (WhatsApp number), and email address.
- Device & Browsing Data: IP address, browser type, pages viewed, and cookies to improve your website browsing experience.
2. How We Use Your Information
We use the collected information strictly for business and customer service purposes:
- To process, package, and ship your orders to your doorstep.
- To send you order tracking details via SMS or WhatsApp (+92 333 0754851).
- To respond to your customer support queries or handle return/exchange requests.
- To improve our website layout, products, and customer services.
3. Data Protection and Security
We take data security very seriously. Your personal information is stored securely behind private networks. We never sell, rent, trade, or share your personal data, phone numbers, or email addresses with any third-party marketing companies. It is only shared with authorized courier services (like Leopard, Trax, or TCS) strictly to deliver your parcel.
4. Cookies Policy
Our website uses "Cookies" to enhance your shopping experience. Cookies help our store remember the items in your shopping cart and analyze website traffic to make your next visit faster and more customized. You can choose to disable cookies through your browser settings, but some features of the store may not function properly.
5. Third-Party Links & Advertising
We may use tracking tools like the Facebook Pixel or Google Analytics to run social media ads. These platforms may collect anonymous data to show you relevant products or discounts from Surkhjora Collection on Facebook and Instagram.
6. Your Rights
You have the full right to ask us what personal data we hold about you. If you want us to update, correct, or permanently delete your contact details from our database, you can contact us at any time.
7. Changes to This Privacy Policy
We reserve the right to update this policy at any time to reflect changes in our business practices or legal requirements. Any updates will be posted directly on this page.
📞 Contact Us Regarding Privacy
If you have any questions about this Privacy Policy or how your data is handled, please reach out to us:
- WhatsApp Support: +92 333 0754851
- Email Us: surkhjora8@gmail.com